Shipping policy

Last updated: November 2, 2026

Thank you for shopping with Erbal. Here’s what to expect when your order is on its way.

Order Processing

Unless otherwise noted on our website, orders are processed within 1–2 business days.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guaranteed. Carrier delays, weather, and other events outside our control may affect delivery.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Any available free shipping offers will be displayed at checkout.

Order Tracking

Once your order ships, we’ll send you a shipping confirmation email with a tracking number and link, if tracking is available for your selected shipping method. Tracking information may take some time to update.

Shipping Destinations

We currently ship within the United States.

Address Accuracy

Please double-check your shipping address at checkout. If you need to make a correction, email us as soon as possible. We may be able to update your address before your order ships.

Lost, Damaged, or Delayed Packages

If your package is lost, arrives damaged, or is taking longer than expected, please contact us at erbalteashop@gmail.com. We’ll help look into the issue and work with the carrier toward a resolution.

Order Changes & Cancellations

To request a change or cancellation, please contact us as soon as possible. We may be able to accommodate your request before your order ships. Once an order is in transit, we’re unable to modify or cancel it.

Any applicable refunds will be processed promptly to your original payment method whenever possible.

Questions?

We’re happy to help. Contact us at erbalteashop@gmail.com.